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Support - Hosted Timesheet / SaaS
Integration Technology, Inc. provides telephone and email support for its products with the purchase of its Timesheet cloud service (SaaS) and its Hosted Timesheet service (dedicated instance).
Standard Support - Included with all Hosted / SaaS packages.
- Automatic Upgrades of our software
- Telephone & email support between the hours of 9am - 5pm EST
- Support bulletins
- All patch level release notifications
- All Knowledge Network Webinars (KNW's)
- Supplemental How-to videos and guides
- Two (2) named points of contact from the customer site to OnTrax
Online How-To Videos and Guides - Integration Technology, Inc. provides access to our How-To Video Guides for all customers currently utilize our products. Our guides are easy to use, easy to understand and can be freely distributed to any of your users.
Hosted Gold Support - Enhanced support if you need it!
For those organizations that require 24x7x365 support, Integration Technology, Inc. offers the OnTrax Hosted Gold Support Package. This package includes 24x7x365 support via telephone and email. With the Hosted Gold Support package our technical support staff is available at any time, day or night including holidays and weekends. Note: The hosted gold package is currently reserved for organizations requiring 500 seats or more. Please contact our sales department for additional details and pricing of our Hosted Gold Support package.
Additional Services:
Training - Online and onsite training is available for those organizations who need it. Please contact our sales department for pricing related to your individual training requirements.
Configuration & Consulting Services: Some organizations require additional services such as system planning, configuration, setup or custom report building. For customers who prefer to have our staff perform the setup and implementation of OnTrax, please contact our sales department to discuss pricing and your organization's needs.
* Standard Support Package - Integration Technology, Inc. reserves the right to limit each telephone call to one hour and to limit each contact (telephone or submission/ticket) to one incident. Support hours may vary due to system and server maintenance, observed U.S. holidays, and events beyond our control.